Privacy policies

RETURNS

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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Several types of products are exempt from returns. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.

Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items

To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are given: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that was opened.
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
*Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we received the item you returned. We will also notify you of the approval or denial of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially reflected.
Next, contact your bank. Processing time is often required before a refund can be reflected.
If you have already done all of the above and still have not received your refund, you can contact us at contact@fromthecouch.co.
Sale items (if applicable)
Only full priced items can be refunded. Unfortunately, sale items cannot be refunded.

Changes (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at contact@fromthecouch.co and send your item to: Urdaneta 1939, Guadalajara, JAL, 44950, México.

Gifts
If the item was marked as a gift when purchased and we shipped it directly to you, you will receive a gift credit for the value of your return. Once we receive your returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver decided to have the order shipped and then give it to you, we will send a refund to the gift giver and they will find out about your return.
Shipment
To return your product, you must mail it to: Urdaneta 1939, Guadalajara, JAL, 44950, México.

Shipping costs to return your item are your responsibility. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If shipping an item over $75, it is recommended to use a tracked shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.

From the Couch, Co. Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.fromthecouchstore.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the web pages or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information through the use of the following technologies:

COOKIES

Here is a list of cookies we use. We list them so you can choose whether you want to choose to remove them or not.

• _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
• _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits.
• _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
• cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
• _secure_session_id, unique token, sessional.
• storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
• “Log Files” track actions that occur on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you navigate the Site. Among others.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , PayPal, credit/debit cards and payment methods accepted by MercadoPago), email address and telephone number. We refer to this information as "Order Information."

Among others.

When we talk about "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect generally to prepare orders placed through the Site (including processing your payment information, arranging for shipments, and providing invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you; examine our orders for fraud or potential risks; and when in accordance with the preferences you shared with us, we provide you with information or advertising related to our products or services. Among others.

We use the Device Information we collect to help us detect potential risks and fraud (in particular, your IP address) and generally to improve and optimize our Site (for example, by generating reports and statistics about how our customers browse and interact with the Site and to evaluate the success of our advertising and marketing campaigns). Among others.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify technology in our online store. You can learn more about how Shopify uses your Personal Information here: Shopify Privacy Policy . We also use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your Personal Information here: Google Privacy Policy . You can opt out of Google Analytics here: Deactivate Google Analytics .

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights. Among others.

BEHAVIORAL-DRIVEN ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at Understanding Online Advertising .

You can opt out of targeted advertising using the following links:

Deactivate Facebook Ads Deactivate Google Ads Deactivate Bing Ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: Opt Out About Ads .

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact information.

Additionally, if you are a European resident, we note that we are processing your information to fulfill any contracts we may have with you (for example, if you place an order through the Site) or to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

AGE RESTRICTION

The site is not intended for persons under 18 years of age. However, purchases and browsing made by minors are subject to the responsibility of the parents and/or guardians.

SPECIFIC INFORMATION ABOUT THE COMPANY

Some of the products are sent through a dropshipping service, so shipping times and quality of some products may vary.

LOCATION OF THE COMPANY

Physically in Mexico, deliveries globally.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at contact@fromthecouch.co or by mail using the information provided below:

Urdaneta 1939, Guadalajara, JAL, 44950, Mexico.

TERMS OF SERVICE

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GENERALITIES

This website is operated by From the Couch, Co. Throughout the site, the terms "we", "us" and "our" hereinafter refer to From the Couch, Co. From the Couch, Co offers this website, including all information, tools and services that are made available on this site to you, the user, as long as you accept all the terms, conditions, policies and notices contemplated here.

By visiting our site and/or purchasing something from us, you interact with our "Service" and agree to be bound by the following terms and conditions (hereinafter "Terms of Service", "Terms"), including those additional terms and conditions and policies mentioned here and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms of Service. If you do not accept all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1: ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of the minors who depend on you use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You will not transmit any computer worms or viruses or any code of a destructive nature.

Failure to comply or violate any of the Terms will result in immediate termination of your Services.
SECTION 2: GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to adapt to and comply with technical requirements for connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3: ACCURACY, COMPLETENESS AND CHRONOLOGY OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or up-to-date. The material presented on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more recent sources of information. By relying on any material on this site you do so at your own risk.

This site may contain certain historical information. Historical information is inevitably not current and is provided for reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4: MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without prior notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5: PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where such product or service is prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6: ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place in our store. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you via the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.
You agree to provide complete and accurate purchase and current account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more information, please see our Return Policy.
SECTION 7: OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). These new features or services will also be subject to these Terms of Service.
SECTION 8: THIRD PARTY LINKS

Some content, products and services available through our Service may include third-party resources.

Third-party links on this site may direct you to third-party web pages that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party websites or resources, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to them.
SECTION 9: USER COMMENTS, OPINIONS AND OTHER COMMUNICATIONS

If, at our request, you send certain specific communications (for example, contest entries) or, without a request from us, send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post postal mail, or otherwise (hereinafter collectively referred to as 'comments'), you agree that we may, at any time, without restriction: edit, copy, publish, distribute, translate and use in any medium any comments you you send us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) pay any compensation for any comments; or (3) respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or infringes any party's intellectual property or of these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous, libelous, abusive or obscene material, or contain any computer virus or other harmful software that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility or liability for any comments posted by you or any third-party.

SECTION 10: PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11: ERRORS, INACCURACIES AND OMISSIONS

There may be information on our site or in the Service that occasionally contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, to change or update information, or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). ).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12: PROHIBITED USES

In addition to the prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content (a) for any unlawful purpose; (b) to solicit others to perform or participate in any illegal act; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submit false or misleading information;
(g) to upload or transmit viruses or any other type of harmful code that will or may affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) collect or track the personal information of others; (i) spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13: DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind. , whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event will From the Couch, Co, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive damages. , special or consequential of any kind, including, but not limited to; loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or similar damages, whether in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products purchased through the service, or for any other claim related in any way to your use of the service or any products, including, without limitation, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted or made available through the service, even if informed of its possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14: INDEMNIFICATION

You agree to indemnify, defend and hold harmless From the Couch, Co and our parent company, subsidiaries, affiliates, associates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any and all claims or claim, including reasonable attorneys' fees, incurred by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or third party rights you make.
SECTION 15: DIVISIBILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the these Terms of Service, without said determination affecting the validity and applicability of the other provisions.

SECTION 16: TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to the date of termination inclusive; and/or accordingly we may deny you access to our Services (or part of them).

SECTION 17: ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications or proposals. or contemporaneous, whether oral or written, between you and us (including, but not limited to, prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18: APPLICABLE LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Urdaneta 1939, Guadalajara, JAL, 44950, México.


SECTION 19: CHANGES TO THE TERMS OF SERVICE

You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20: CONTACT INFORMATION

Questions regarding the Terms of Service should be sent to contact@fromthecouch.co.

From the Couch, Co Shipping Policy

1. Shipping Times: Shipping times vary depending on the customer's geographic location. Generally, orders may take up to 20 days or more to be processed and delivered, depending on distance and logistical conditions.

2. Shipping Methods: We offer standard shipping as the default shipping method for our products.

3. Shipping Costs: Standard shipping is free for orders that meet a minimum established amount. For specific details on shipping costs and minimum order amounts, please see our checkout page during the checkout process.

4. Shipping Destinations: We ship internationally. Please check shipping availability to your region or country during the purchasing process.

5. Shipment Tracking: We provide tracking numbers for all shipments. Customers can track their packages using the tracking number provided.

6. Returns Policy: For detailed information on how we handle cases of lost, damaged or returned shipments, please see our Returns and Refunds Policy.

7. Shipping Restrictions: Some products may have shipping restrictions to certain countries or regions. Check shipping availability during the purchasing process.

8. Additional Information: Please note that some of our products are sent through a dropshipping service. As a result, shipping times and quality of some products may vary. We recommend that you review the product description for specific shipping information for each item.

These policies are subject to change. We encourage you to review this page periodically for updated information on our shipping practices. If you have additional questions, please do not hesitate to contact us.

Thank you for trusting From the Couch, Co. We hope you enjoy your shopping experience!

Contact information:

• Email: contact@fromthecouch.co
• Physical Address: Urdaneta 1939, Guadalajara, Jal, 44950, Mexico.